Help Center

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

1. General Questions
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2. Product Questions
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3. Refunds Questions
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4. Shipping Questions
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5. About Us

1. General Questions

What is your return policy?

Due to food safety regulations, we do not accept returns of supplements. However, if your item arrives damaged or defective, you may request a refund or replacement. Contact our customer care team at care@mementomorilabs.com within 14 days of receiving your order to initiate the process.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, contact our customer care team at care@mementomorilabs.com as soon as possible. We'll do our best to accommodate your request. Once your order is processed, we may not be able to accommodate changes.

Do you have a physical store?

Currently, we do not operate a physical store, but we do have a physical headquarters located at 447 Broadway Street, New York. You can easily explore and purchase our products online at our website, mementomorilabs.com, and on Amazon.

2. Product Questions

Where are Memento Mori Labs supplements made?

All of our supplements are manufactured in the USA, adhering to strict quality control and Good Manufacturing Practices (GMP) standards. We ensure that every batch meets the highest levels of purity and potency.

Are your products free from allergens and artificial additives?

Yes, we prioritize clean and natural formulations. Our products are free from gluten, lactose, allergens, fillers, and artificial preservatives. We cater to a wide range of dietary preferences, including vegan and vegetarian lifestyles. The ingredients and specific details for each product are listed on the product page, under the "Details" section. 

How do you ensure the quality of your ingredients?

We carefully source each ingredient from trusted suppliers who adhere to high standards of quality and sustainability. Every ingredient undergoes rigorous testing to ensure purity, potency, and safety before being used in our supplements.

Are your products third-party tested?

Yes, Memento Mori Labs supplements undergo rigorous third-party testing to ensure purity, potency, and safety. We are committed to transparency and quality.

3. Refunds Questions

What is your return policy?

Due to the nature of our products, all sales are final, and we do not accept returns. However, if your item arrives damaged or defective, you can request a refund or replacement. Please review our full return policy on our website.

How do I request a refund or replacement for a damaged product?

If you receive a damaged or defective product, please contact our customer service team at care@mementomorilabs.com within 14 days of receipt. Include your order number and photos of the damaged item, and we will assist you with a replacement or refund.

Are subscription orders refundable?

Subscription orders are non-refundable. However, you can modify or cancel your subscription at any time by logging into your account or contacting customer support.

Can I cancel or modify my order after placing it?

Once an order is placed, it begins processing immediately. However, if you need to make changes, please reach out to us at care@mementomorilabs.com as soon as possible, and we will do our best to accommodate your request.

4. Shipping Questions

Where does Memento Mori Labs ship?

Currently we ship to US only! Memento Mori Labs ensures that our products are available to as many people as possible. Depending on your location, shipping times may vary, and international orders may incur customs fees.

How long does it take to receive my order?

Orders take 1-3 business to process due to your payment choice, and within the U.S. typically take 5-7 business days to arrive. Please note that shipping times can vary depending on your location.

Do you offer express shipping options?

Yes, we offer expedited shipping options for an additional fee. You can select your preferred shipping method at checkout.

What happens if my package is delayed or lost?

If your package is delayed or lost, please contact our customer service team at care@mementomorilabs.com. We will work with you and our shipping providers to resolve the issue as quickly as possible.

5. About Us

What is Memento Mori Labs?

Memento Mori Labs is a premium supplement company driven by the philosophy of Stoicism, encouraging people to live fully and mindfully. Our mission is to provide custom-crafted, on-demand supplements that support holistic health through scientifically formulated, high-quality ingredients.

What does "Memento Mori" mean?

"Memento Mori" is a Latin phrase meaning "Remember you must die." It's a reminder of life's impermanence, encouraging individuals to make mindful choices, including their health and wellness habits.

Who founded Memento Mori Labs?

Memento Mori Labs was founded by Diego Rhoger, a professional chef who embarked on a personal health journey inspired by his own struggles with obesity, diabetes, and family health issues. His passion for nutrition and Stoic philosophy led him to create Memento Mori Labs.

What values does Memento Mori Labs stand for?

Our core values are rooted in mindfulness, transparency, and quality. We prioritize sustainability, ethical ingredient sourcing, and crafting our products with intention, offering the freshest supplements for optimal potency.

Why Choose Memento Mori Labs?

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Custom Crafted On-Demand, Made Fresh

Highest Quality, Ethically Sourced

Full Transparency with Ingredients and Process

Strong Focus on Sustainability and Integrity

Focused on Targeted Health Solutions

Strong Emphasis on Scientifically Supported Ingredients

Education-Focused, Transparency in Health Benefits

Eco-Friendly, Minimalistic

At Memento Mori Labs, we care

Memento Mori Labs is more than a supplement brand; it's a community dedicated to living a mindful, health-conscious lifestyle.

Contact Info

Contact Information

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447 Brodaway, New York, NY 10013

+1 (929) 259-6929

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care@mementomorilabs.com

+1 (929) 259-6929

 

Memento Mori Labs LLC

447 Brodway, #2695

New York NY 10013

*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. The views and nutritional advice expressed by Memento Mori Labs® are not intended for the purpose of providing medical advice. Please always consult your health care provider if you are taking any medications or have any medical conditions. Individual results may vary.